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Empty slots don’t show up on a report first. They show up at 9:15 on a Tuesday, when the physician is ready, the MA has prepped the room, and the first two patients never arrive. The front desk starts calling. Nobody answers. The schedule already has holes in it, and the day feels behind before […]
A full schedule can still produce a bad day. I’ve seen Monday mornings where the book looked packed on Friday, then by midmorning two patients had vanished, one had called late, and the front desk was already rearranging the rest of the day instead of checking people in. That is why practices that want to […]
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