A Guide to eClinicalWorks EHR for Modern Medical Practices

At its heart, eClinicalWorks is an all-in-one electronic health record (EHR) and practice management system built for the realities of modern medical practices. Think of it as the digital command center for a clinic, bringing patient charts, scheduling, billing, and even telehealth together under one roof. The whole point is to connect the dots between different parts of a practice's operations, making things run smoother so the focus can stay on patient care. The platform is designed to be a comprehensive solution, aiming to eliminate the need for multiple disparate software systems that often create data silos and operational inefficiencies. This integrated approach not only streamlines workflows but also provides a more holistic view of both patient health and practice performance, which is critical in today's data-driven healthcare environment.

What Is eClinicalWorks and How Does It Work

Picture a typical clinic where information moves seamlessly. A patient checks in at the front desk, and their chart is instantly ready for the nurse. After the doctor’s exam, the billing codes are automatically queued up for the administrative team. This kind of smooth, coordinated workflow is exactly what the eClinicalWorks EHR is designed to deliver. It achieves this by creating a centralized database where all patient and operational data resides, accessible in real-time to authorized users across the practice. This eliminates the delays and potential for error associated with manual handoffs, such as passing paper superbills from the clinical team to the billing office.

It acts as the central nervous system for a practice. Instead of juggling paper files, clunky software, and manual handoffs, eClinicalWorks creates a single source of truth. Everyone with the right permissions—from receptionists to physicians to billers—is looking at the same real-time information. This cuts down on errors and saves a ton of time. For example, if a patient's insurance information is updated at the front desk, that change is immediately reflected for the billing team, preventing claim rejections due to outdated information. This immediate data synchronization is fundamental to improving the revenue cycle and overall operational efficiency.

This centralized model helps practices run like a well-oiled machine, freeing up providers to concentrate on patients instead of getting bogged down by administrative tasks. The ultimate goal is to reduce the cognitive load on clinical and administrative staff, allowing them to focus on higher-value activities that directly impact patient care and satisfaction.

A Unified Platform for Clinic Operations

The real power of eClinicalWorks lies in its ability to bring three critical functions together: clinical care, practice management, and patient engagement. It’s not just an EHR; it's a complete ecosystem of tools that talk to each other. This integration is the key differentiator from systems where practices must purchase and maintain separate software for each function, which often leads to integration challenges and data discrepancies.

It covers all the key operational bases:

• Clinical Documentation: The digital home for every piece of patient health information. This includes everything from demographics and medical history to progress notes, problem lists, medications, allergies, and immunization records. The system is designed to support various documentation styles, including templates, free text, and voice recognition, to accommodate provider preferences.
• Practice Management: The engine for scheduling, billing, claims, and financial reporting. It manages the entire patient lifecycle from an administrative perspective, from the first appointment booking to the final payment posting. This includes tools for insurance eligibility verification, claims scrubbing, denial management, and comprehensive financial analytics.
• Patient Engagement: Tools like a patient portal and telehealth to keep patients connected. These features are designed to empower patients to take a more active role in their healthcare, offering them secure access to their records, the ability to communicate with their care team, and the convenience of virtual consultations.

Because these modules are integrated, data flows automatically. For instance, when a doctor documents a diagnosis during an appointment, that information can instantly populate the correct billing codes for the claims team to process. No more manual data entry or lost superbills. This automation not only accelerates the billing cycle but also significantly improves coding accuracy, which is vital for compliance and maximizing reimbursement under both fee-for-service and value-based care models.

By rolling all these functions into a single system, eClinicalWorks gets rid of the need for practices to stitch together multiple, separate software solutions. That’s what creates a more efficient and less chaotic environment for providing care, and it's a huge reason why the platform is so popular.

Market Presence and Adoption

You can see the platform's influence just by looking at the numbers. eClinicalWorks is a major force in the ambulatory EHR market, holding a significant 11.9% to 12% market share. That places it as the second-largest vendor in the space, just behind Epic Systems, which really speaks to its wide adoption in clinics nationwide. This widespread use is particularly notable in small to medium-sized independent practices, where the platform's combination of comprehensive features and a relatively accessible pricing model has proven to be a compelling value proposition. You can find more details on how different EHR vendors stack up over on Software Finder.

In this guide, we’ll dive deep into its core features, explore how it impacts daily workflows, and see how it connects with automation tools like Simbie AI to give you a full picture of how it supports today’s medical practices. We will examine not only the functionalities but also the practical implications for different roles within a clinic, from front-desk staff to physicians and practice managers.

Exploring the Core Features and Modules

The best way to understand eClinicalWorks isn't as a single piece of software, but more like a comprehensive toolkit for a medical practice. Each tool, or module, is built for a specific job, yet they all work together seamlessly from one central hub. This integrated design is what allows information to flow logically from one part of your practice to another, creating an efficient, end-to-end workflow that minimizes manual effort and maximizes accuracy.

For example, when a provider documents a patient visit in the clinical module, that data is instantly available to the billing module. This simple connection eliminates the need for staff to re-enter information manually, which saves a ton of time and cuts down on costly errors. This is crucial for maintaining a healthy revenue cycle. Getting a handle on how these core pieces work together is the first step to making your entire clinic run better. Understanding the interplay between modules allows a practice to optimize its processes and fully leverage the platform's capabilities.

The Electronic Health Record (EHR) Module

The Electronic Health Record (EHR) module is the clinical heart of the whole system. Think of it as the digital version of a patient's old paper chart, but infinitely more powerful and dynamic. This is where your physicians, nurses, and medical assistants will spend most of their time, documenting every single aspect of patient care. It serves as the definitive legal medical record for every patient interaction.

Inside this module, you’ll find the tools for charting patient encounters, managing medications with e-prescribing, and ordering lab tests. It also keeps patient histories, allergies, and progress notes organized and easy to find. The system includes features like customizable templates for different specialties and visit types, which helps standardize documentation and ensure all necessary information is captured. The whole point is to give providers quick access to critical information so they can make smart decisions right there with the patient, without having to flip through a thick paper file. This immediate access to a comprehensive patient story supports better clinical decision-making and patient safety.

The Practice Management (PM) System

If the EHR is the clinical heart, then the Practice Management (PM) system is the operational brain. This module takes care of all the administrative and financial jobs that keep a clinic afloat. It’s essentially the command center for your front office and billing staff, handling the business side of medicine so that clinicians can focus on care delivery.

The PM system is where your team will manage the appointment schedule, check insurance eligibility in real-time, and handle patient check-ins and check-outs. The scheduling tool is robust, allowing for complex rules based on provider availability, appointment type, and resource allocation. Once a visit is over, it kicks into gear on the financial side, helping staff create claims, post payments, and work through any denials. It includes a built-in claims scrubber that checks for common errors before submission, increasing the first-pass acceptance rate. Because it’s tied directly to the EHR, the PM system makes sure that clinical services are translated into the right billing codes, creating a clean path from patient care to getting paid.

A key strength of the eClinicalWorks EHR is how these two core modules—EHR and PM—are unified. This tight integration means clinical documentation directly drives billing, which is essential for achieving value-based care goals and maintaining financial health.

When looking at eClinicalWorks, understanding the different EHR modules available is crucial to getting the most out of the system. This helps practices pick and choose the tools that fit their specific needs, whether it's adding a dedicated telehealth module, population health tools, or advanced analytics dashboards.

Patient Portal and Healow App

Modern healthcare is all about the partnership between providers and patients, and the eClinicalWorks patient engagement tools are designed to strengthen that connection. The Patient Portal and the Healow mobile app act as a secure digital bridge between your clinic and the people you care for, promoting a more collaborative approach to health management.

These platforms give patients 24/7 access to their own health information. They can check lab results, ask for prescription refills, schedule appointments, and send secure messages to their care team. More importantly, these tools give patients the power to take a more active role in their own health. Patients can also complete intake forms, pay their bills online, and access educational materials provided by the practice. The Healow app brings all of this to their smartphones and even supports telehealth visits, making healthcare more convenient and accessible than ever. That direct line of communication helps build stronger patient relationships and, ultimately, improve outcomes.

To make things clearer, here's a quick breakdown of the core modules and what they do for a practice.

eClinicalWorks Core Modules at a Glance

Each of these modules plays a distinct role, but their real power comes from how they work together to create a unified system for managing both the clinical and business sides of a medical practice. This synergy transforms fragmented tasks into a streamlined, cohesive operation, which is the ultimate promise of an integrated EHR solution.

How eClinicalWorks Actually Changes the Daily Grind

It’s one thing to look at a list of features, but it's another thing entirely to see how an EHR can smooth out the bumps in a real clinic’s day. eClinicalWorks is built to cut down on the friction that slows practices down, from the moment a patient first reaches out to the day the final claim gets paid. Think of it as the digital connective tissue holding every person and every task together. It's about translating features into tangible improvements in efficiency, accuracy, and overall job satisfaction for the staff.

To really get a feel for its impact, let’s walk through a typical patient visit and see how the system works to stop redundant tasks, clear up communication, and give staff back time they can spend with patients. This journey highlights the practical, day-to-day benefits that a unified system can bring to a busy medical practice.

The Patient Journey Starts at Home

Long before a patient even walks through your door, the workflow is already in motion. Using the Healow app or your practice’s Patient Portal, a patient can find an open appointment slot and book it themselves. Right away, that’s one less phone call your front desk has to handle, reducing administrative burden and freeing up phone lines for more urgent patient needs.

Once the appointment is set, the system automatically sends out text or email reminders, which does wonders for cutting down no-shows. The patient can also fill out their intake forms and update their medical history online, feeding that information straight into their chart. It’s their own data, so it’s more likely to be accurate and ready to go before the visit. This pre-visit data collection is a massive time-saver for both the patient and the front-office staff on the day of the appointment.

For the practice, this translates to:

• A lighter load for front desk staff, who aren't tied to the phone playing schedule Tetris.
• Better data quality, since patients are inputting their own information, which means fewer typos.
• A heads-up for clinical staff, who can review the chart before even calling the patient back.

This first digital touchpoint makes the in-person visit much smoother and sets a professional, efficient tone from the get-go.

A Coordinated In-Office Experience

When the patient arrives, check-in is just a few clicks. Because their information is already in the system, insurance eligibility can be verified on the spot. This simple step helps you avoid those awkward money conversations and rejected claims later on by confirming coverage before services are rendered.

From there, the medical assistant takes over. They can pull up the patient’s chart on a tablet or computer right in the exam room. All the pre-visit info is right there—past notes, allergies, current meds. The MA can quickly add vitals and the reason for the visit, creating a complete and accurate picture for the doctor. This real-time data entry ensures that the provider walks in with the most up-to-date information, making the encounter more focused and effective.

This is where you really see the end of the "data silo" problem. Information isn't trapped with one person or on a stray piece of paper. It flows from the patient to the front desk to the clinical team, so everyone is looking at the same playbook.

Putting the Right Tools in Providers' Hands

For a physician, the biggest win is having the entire patient story available instantly. They can see old diagnoses, check lab results, and read specialist reports without ever leaving the exam room. eClinicalWorks also understands that every provider works differently, offering customizable templates and even voice recognition for documentation. This flexibility is key to provider adoption and satisfaction.

Instead of pecking at a keyboard, a doctor can just talk, and the system transcribes their notes directly into the chart. That’s a massive time-saver, both during and after the appointment, helping to combat the pervasive issue of physician burnout linked to extensive EHR data entry.

Key clinical tasks get a lot easier:

• E-prescribing: Sending prescriptions straight to the pharmacy is faster and eliminates errors from messy handwriting. It also allows for checks against formularies and potential drug-drug or drug-allergy interactions.
• Ordering Labs: Lab and imaging orders can be placed and tracked within the EHR in a few clicks. Results are then electronically delivered back into the patient's chart, triggering a notification for the provider to review.
• Clinical Decision Support: The system can flag potential drug interactions or gently remind a provider about overdue health screenings based on established clinical guidelines, actively supporting quality care initiatives.

Closing the Loop with Billing and Follow-Up

Once the provider signs off on the chart note, the process keeps rolling right into the billing department. The diagnoses and procedures from the visit are automatically translated into the right billing codes. This direct pipeline from the clinical note to the billing office is the key to creating clean claims that get paid without a fight. This automation minimizes revenue leakage caused by missed charges or incorrect coding.

The billing team can then review, scrub, and submit the claim electronically from the same platform, which cuts down on manual entry mistakes. Even after the visit, the system helps with follow-up by sending out patient satisfaction surveys or reminders for the next appointment, keeping people engaged in their own care. It’s this end-to-end thinking that turns a bunch of separate jobs into a single, cohesive workflow, improving both financial performance and patient retention.

Keeping Patient Data Connected, Secure, and Compliant

In today's healthcare world, an EHR can't be a walled garden. It has to talk to other systems—labs, hospitals, specialists—while keeping patient data locked down tight. The eClinicalWorks EHR is built for this exact challenge, enabling information to flow where it's needed while maintaining strict security. This balance between accessibility and security is fundamental to modern healthcare IT.

Think of interoperability as a universal translator for patient records. When a patient's care is spread across different doctors and facilities, their health history gets fragmented. Interoperability is the magic that lets all those different systems speak the same language, piecing together a complete and accurate story for the clinician. We dive deeper into this topic in our guide on what is healthcare interoperability. Without it, providers are forced to make decisions with incomplete information, which can compromise patient safety and lead to redundant testing.

Breaking Down Data Silos with PRISMA

To solve this data-sharing puzzle, eClinicalWorks created PRISMA, its own health information search engine. It works behind the scenes. When a provider opens a patient’s chart, PRISMA automatically queries a massive network of other healthcare organizations—other clinics, hospitals, and labs—even if they use a different EHR. It connects to national networks like Carequality and CommonWell Health Alliance to achieve this broad reach.

It pulls in all that outside information, from progress notes and lab results to imaging reports, and organizes it right inside the patient's chart. This gives providers a single, unified view of their patient's entire health journey without ever having to pick up the phone or wait for a fax. This longitudinal patient record is invaluable for continuity of care, especially for patients with chronic conditions who see multiple specialists.

• Actionable Data: PRISMA doesn’t just dump documents. It intelligently organizes the data chronologically and by source, making it easy to understand and find relevant information quickly.
• Reduced Redundancy: Seeing recent tests ordered by another doctor helps prevent ordering the same expensive or invasive procedure twice, saving costs for both the patient and the healthcare system.
• Informed Decisions: With the full picture, providers can make more accurate diagnoses and develop safer, more effective treatment plans.

Fortifying Security and Ensuring HIPAA Compliance

Making data easy to access is one thing; keeping it safe is everything. The eClinicalWorks EHR was designed with security at its core, not as an afterthought, to meet the stringent demands of the Health Insurance Portability and Accountability Act (HIPAA). Compliance is not a feature but a foundational principle of the system's architecture.

The system uses a multi-layered defense to protect patient information. This includes strong data encryption, both for data at rest (stored on servers) and in transit (when it's being sent). On top of that, strict, role-based access controls mean staff can only view the specific information necessary for their jobs—nothing more. The platform also includes comprehensive audit logs that track every access and change made to a patient's record, providing a clear trail of accountability.

Practice leaders need peace of mind. They need an EHR that’s not only a powerful tool for patient care but also a secure vault for Protected Health Information (PHI).

The platform's sheer scale speaks to the trust it has earned. It's used by 180,000 physicians and nurse practitioners and a total of 850,000 healthcare professionals across the globe. For the thousands of practices that depend on it, that commitment to security and interoperability is absolutely critical. You can find more EHR industry statistics on Market.us. This wide adoption provides a level of assurance that the platform has been battle-tested in a vast number of real-world clinical environments.

By combining powerful tools like PRISMA with a rock-solid security framework, eClinicalWorks strikes the right balance. It ensures that patient data is available to authorized providers right when they need it, but always locked down against threats.

Boosting Efficiency With Simbie AI Integration

While the eClinicalWorks EHR is a workhorse for clinical data and practice management, many of the administrative tasks tied to it still run on pure manual effort. This is where a smart AI tool can completely change the game for your practice. Integrating a platform like Simbie AI isn’t just about new tech; it’s about transforming your workflows, giving your staff a break, and creating a far better experience for your patients. This strategic automation allows a practice to scale its operations without a linear increase in administrative headcount.

Let's look at a simple before-and-after. Right now, your front desk staff probably lives on the phone. They’re constantly answering routine questions, scheduling appointments, handling prescription refills, and managing patient intake—all while trying to greet and check in the people standing right in front of them. Every single phone call is an interruption that pulls them away from something else, leading to a fragmented and often stressful workday.

The Manual Workflow Bottleneck

In a typical practice, the administrative load is just plain heavy. When a patient calls to book a visit, a staff member has to pull up the eClinicalWorks calendar, hunt for an open slot, confirm all the details, and then type everything in by hand. If it's a refill request, they jot down a message, pass it to the clinical team, and the patient is left waiting for a callback. This process is not only inefficient but also prone to human error.

This old-school way of doing things creates some real headaches:

• Missed Calls: When the lines are jammed or it's after 5 PM, patients hit a wall. That leads to frustration and, frankly, lost revenue. Each missed call is a potential missed appointment or a dissatisfied patient.
• Administrative Strain: The sheer volume of repetitive phone calls is a fast track to burnout and staff turnover, a huge problem for practices everywhere. This constant pressure makes it difficult to retain experienced and valuable staff members.
• Data Entry Errors: Every time someone has to manually type information from a phone call into the EHR, there's a risk of typos and mistakes ending up in a patient’s chart, which can have clinical or financial consequences.

This constant juggling act doesn't just slow your practice down. It steals time and focus away from the patients who are physically in your office needing attention.

The Power of Automated Integration

Now, let's bring Simbie AI into the picture. Think of it as a digital front desk assistant that’s plugged directly into your eClinicalWorks EHR and works 24/7. When a patient calls to schedule an appointment, Simbie’s AI voice agent talks to them naturally, checks the eClinicalWorks calendar in real-time, and books the appointment right into an open slot. No human intervention needed. It can handle complex scheduling rules, such as appointment types, provider preferences, and insurance verification, all within the conversation.

It's the same story for refill requests. The AI confirms the patient's identity, collects the details, and places the request right into the EHR queue for a provider to sign off on. Every single interaction is logged automatically and accurately in the patient's record. A series of manual, time-consuming steps becomes one seamless, automated workflow. For practices looking to go even further, using voice recognition software for medical transcription can be a massive help in streamlining documentation within eClinicalWorks.

By automating these high-volume, low-complexity tasks, you can free up your skilled administrative staff to focus on more complex patient needs, like financial counseling or managing prior authorizations.

Tangible Benefits for Your Practice

Putting an AI voice agent to work offers clear, measurable wins that directly affect your bottom line and the quality of care you provide. And the benefits go way beyond just answering the phone. It's about optimizing resource allocation and improving the overall patient experience. You can see more on how Simbie AI works with the eClinicalWorks EHR on our integrations page.

This kind of automation brings major improvements across the board:

This shift completely changes the dynamic of your front office. Instead of operating like a reactive call center, your team becomes a proactive patient support hub, powered by the quiet efficiency of AI working in the background. This evolution allows the practice to deliver a higher level of service without increasing operational costs.

Getting Started: Implementation, Pricing, and Support

Making the switch to a new EHR is a huge undertaking. To get it right, you need to understand the nuts and bolts of the process—from the initial setup and data transfer to the pricing and training that comes with it. With the eClinicalWorks EHR, the process is fairly structured, but knowing what's ahead can make the transition much smoother for your entire team. A well-planned implementation is critical to realizing the full benefits of the system and ensuring a positive return on investment.

The first big decision you'll face is where your EHR will "live." eClinicalWorks gives you two main options: hosting it in the cloud or on your own physical server. Each has its own set of trade-offs in terms of cost, control, and IT responsibility.

Deployment Options: Cloud vs. On-Premise

The cloud-based option is by far the more popular route, especially for small and mid-sized practices. When you go with the cloud, eClinicalWorks handles all the heavy lifting—they host your data on their secure servers. This means they are responsible for server maintenance, backups, and security updates. This frees you from buying and maintaining expensive hardware, and it means your team can log in from anywhere with an internet connection, which is ideal for practices with multiple locations or providers who need remote access.

On the other hand, an on-premise setup means you house the EHR server right there in your office. This gives you total control over your hardware and data, but it also means a bigger upfront investment and the ongoing headache of managing IT, security, and backups yourself. Your practice will need dedicated IT staff or a reliable third-party IT partner. Your choice really boils down to your practice's budget, IT comfort level, and how much control you want. For more help on this, check out our guide on EMR systems for small practices.

Decoding the Pricing Model

eClinicalWorks keeps its pricing pretty straightforward with a subscription model. You'll typically pay a set fee per-provider, per-month. This monthly cost usually covers the core EHR and Practice Management software, plus standard customer support and regular software updates. This predictable cost structure can make budgeting easier for practices compared to systems with large, upfront license fees.

But don't stop there. It's crucial to ask about other costs that might not be included in that base subscription fee. Be prepared to budget for:

• Implementation and Setup Fees: A one-time charge to get everything configured and installed.
• Data Migration: The cost to safely move all your patient data from your old system to the new one. This can vary significantly based on the complexity and volume of the data.
• Third-Party Integrations: Extra fees if you need to connect other tools, like labs, imaging centers, or billing services.
• Advanced Training: Costs for any specialized or on-site training that goes beyond the basic package.

Pro Tip: Always ask for a detailed, itemized quote that breaks down every potential expense. This helps you build a realistic budget and avoids any nasty financial surprises later on.

The Implementation and Go-Live Process

A successful EHR launch doesn’t happen by accident; it follows a clear roadmap. The journey starts with a deep-dive planning session, where an eClinicalWorks team works with you to map out your clinic's unique workflows. This phase is critical for configuring the system to match your practice's specific needs, rather than forcing your practice to adapt to a generic setup.

After planning comes the make-or-break step: data migration. This is where all your patient charts, appointments, and histories are carefully transferred over. Then, your entire staff gets trained up, ensuring everyone from the front desk to your providers feels confident using the new system. This training is often role-based, so each team member learns the parts of the system most relevant to their job.

Finally, it’s time for the "go-live"—the day you officially flip the switch. But the relationship doesn't end there. eClinicalWorks provides ongoing support to tackle any post-launch hiccups and help your team master the platform for the long haul. This includes access to a help desk, online resources, and a dedicated account manager to ensure your practice continues to get the most value out of the system.

Common Questions About eClinicalWorks EHR

It's only natural to have a long list of questions when you're thinking about a system as fundamental as your EHR. Getting straight answers about how eClinicalWorks actually works in different settings is key to making a smart decision. Let's tackle some of the most common questions that come up from practice administrators, physicians, and IT managers during the evaluation process.

These are the things practice leaders often ask, from whether it’s a good fit for smaller clinics to the nuts and bolts of getting it up and running.

Is eClinicalWorks a Good Choice for a Small Practice?

Yes, it's actually a great fit for small and mid-sized practices, largely because it was built to scale. The cloud-based version is a huge advantage here, as it means you don't have to sink a bunch of money into servers and hardware right from the start—a common roadblock for smaller clinics. The subscription-based pricing model also makes it financially more accessible, avoiding a massive capital expenditure.

The system is also modular, which is a big plus. You can begin with the core EHR and Practice Management tools you absolutely need today. As your practice grows, you can bolt on more specialized features, such as population health dashboards, a dedicated telehealth solution, or advanced revenue cycle management services. This way, you're paying for what you use, not a bloated system full of tools you don't need yet. This scalability allows the platform to grow with the practice.

How Long Does It Take to Learn the System?

The learning curve always depends on how tech-savvy your team is, but there's a general pattern. Most doctors, nurses, and MAs get comfortable with the daily essentials—charting, updating notes, and sending prescriptions—within a few weeks of active use. The key is a structured training plan and having designated "super-users" within the practice who can act as go-to resources for their colleagues.

To help with that, eClinicalWorks provides a ton of training materials. You'll find online tutorials, detailed guides, and live support teams ready to walk your staff through any hurdles. They also offer a mix of remote and on-site training options to fit a practice's budget and preferences. Getting the basics down is designed to be quick. True mastery of the advanced features will come with time and experience.

The real secret is just consistent, daily use and making sure your team actually goes through the training. Most practices find that the initial effort pays for itself many times over in efficiency down the road.

How Does eClinicalWorks Handle Data Migration?

Getting your patient data out of an old system and into a new one is probably one of the most stressful parts of any EHR switch. eClinicalWorks has a dedicated team just for this. They work hand-in-hand with your practice to map out the entire migration, ensuring data integrity and minimizing disruption to your operations.

The process typically breaks down like this:

• Data Extraction: They pull all the critical information—demographics, appointment history, clinical notes—from your old system. This can be complex, as data is often stored in proprietary formats.
• Mapping and Importing: This is the careful part. They map the data from your old fields to the correct new fields in eClinicalWorks to make sure nothing gets lost in translation. For example, ensuring that "Allergies" in the old system correctly populates the "Allergies" section in the new one.
• Validation: Before going live, your team gets to review the imported data to double-check that everything came over correctly. This is a crucial quality assurance step to catch any errors before you start using the new system with live patients.

This structured approach is all about making the switch as smooth and painless as possible, without disrupting your practice.

Can I Integrate eClinicalWorks With Other Software?

Absolutely. This is one of the platform's biggest strengths. eClinicalWorks was built with connectivity in mind and uses APIs (Application Programming Interfaces) to talk to a whole host of other applications. This allows practices to create a best-of-breed technology stack tailored to their specific needs.

This means you can build a connected ecosystem that’s perfect for your practice. You can link the EHR to labs for instant result delivery, plug in specialized billing software, connect medical devices that automatically upload readings to the patient chart, and—most importantly—integrate with powerful automation tools like Simbie AI to take administrative work off your staff's plate. This ability to integrate extends the functionality of the core EHR and helps future-proof the practice's technology investments.

Ready to see how AI can automate your front desk and supercharge your eClinicalWorks EHR? Simbie AI handles patient calls 24/7, booking appointments and managing refills directly in your system so your staff can focus on patient care. Learn more about Simbie AI.