A medication adherence call service sounds simple until the phones start ringing, the nurse is already behind on callbacks, and a patient who just left your office still hasn't started the new prescription. In an independent practice, that follow-up either gets done by hand or it doesn't get done at all. When it falls through, […]
Independent clinics feel medication non-adherence long before they see it in a report. It shows up in refill queues, nurse call volume, repeat visits for symptoms that should be controlled, and clinicians trying to judge whether a treatment failed or was never followed long enough to work. For practice owners and managers, adherence is a […]
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