So, what exactly is healthcare call center software? Think of it less as a phone system and more as a central nervous system for all your patient communications. It’s a specialized platform built specifically for medical practices, clinics, and hospitals to manage the constant flow of patient interactions, from initial contact to post-visit follow-up. This is a critical piece of technology for any modern healthcare organization looking to streamline operations and enhance patient care.
This software organizes everything from incoming calls and appointment requests to billing questions and prescription refills, making sure every single touchpoint is handled smoothly and securely. It's the digital backbone that ensures consistent, high-quality communication, which is the cornerstone of a positive patient experience. In an increasingly competitive healthcare landscape, the ability to manage patient interactions efficiently is no longer a luxury—it's a necessity for growth and patient retention.
Unlocking Efficient Patient Communication
Picture your practice's front desk as a busy intersection. Without a good traffic control system, you get gridlock (long hold times), lost drivers (calls sent to the wrong person), and a lot of frustration. Healthcare call center software is that smart traffic control, guiding every patient to their destination quickly and without any fuss. It transforms a chaotic, reactive environment into an organized, proactive patient engagement hub.
This is a world away from a basic phone line. It’s a platform designed from the ground up to tackle the specific challenges of healthcare, where a single missed or mishandled call can have real consequences for patient care. It replaces the old, clunky patchwork of systems—separate phone lines, appointment books, and messaging apps—with one unified, intelligent solution that provides a holistic view of every patient interaction.
Beyond a Basic Phone Line
A standard office phone just rings. In contrast, this software understands medical workflows and is built to help. It's a strategic tool that elevates your communication capabilities far beyond simple call answering.
- It centralizes every inquiry. All patient communication—phone calls, web chats, text messages, and even emails—lands in a single, organized queue for your team to manage. This omnichannel approach ensures no message is lost and provides a consistent experience regardless of how a patient chooses to connect.
- It automates the repetitive stuff. Think appointment reminders, insurance eligibility checks, or routing a call to the billing department. The software can handle these routine, time-consuming tasks, letting your staff focus on patients who need direct human interaction and complex problem-solving.
- It talks to your medical records. By connecting directly with your Electronic Medical Record (EMR) system, it gives your agents the context they need for a more personal and informed conversation. This integration is crucial for providing personalized care and improving operational efficiency.
The move toward these integrated solutions is happening fast. The market for healthcare call center software is projected to balloon from USD 11.5 billion in 2025 to an incredible USD 65.0 billion by 2035. This massive growth, detailed in reports from firms like Future Market Insights, shows just how much providers are looking for better ways to manage the patient journey and improve their operational workflows.
At its heart, this software is all about turning patient interactions from a series of disjointed phone calls into a single, seamless experience. It fixes those common headaches—like a patient having to repeat their date of birth three times to three different people—that wear down trust and create a poor impression of your practice.
Ultimately, this technology becomes the digital front door to your practice. It ensures that the very first impression a patient has is helpful, organized, and professional, setting the tone for the quality care they're about to receive. It's a foundational investment in building stronger patient relationships and a more resilient, efficient healthcare organization.
What Really Makes Healthcare Call Center Software Work?
To really get what makes this software so effective, you have to look under the hood. It’s not a single tool; it's a collection of smart features that work together to make the entire patient journey smoother and more intuitive. These systems swap out old-school manual tasks for slick, automated workflows, turning a reactive front desk into a hub for proactive patient support.
Think of it like this: you're swapping a paper map for a modern GPS. Instead of manually tracing routes and guessing your arrival time, you get real-time guidance, instant detours around traffic, and a clear picture of the whole trip. Each feature in this software is like a smart navigational tool for patient conversations, ensuring every interaction is efficient and effective.
And this isn't just a niche trend. The global market for this kind of technology, with healthcare as a huge driver, was valued at USD 50.78 billion in 2024. It's expected to rocket to USD 227.03 billion by 2032, thanks to the massive shift to cloud-based and AI-driven tools. This detailed contact center software market analysis breaks down the incredible growth we're seeing, underscoring the urgency for healthcare providers to adopt these technologies to stay competitive.
The best way to understand the impact is to look at the key features and how they solve real-world problems for both patients and your staff. These components are the building blocks of a modern, patient-centric communication strategy.
Here’s a quick breakdown of the essential features you'll find in modern platforms:
Essential Features of Modern Healthcare Call Center Software
| Feature | What It Does | Patient Benefit | Operational Benefit |
|---|---|---|---|
| Interactive Voice Response (IVR) | Uses natural language to understand why a patient is calling and guides them to a solution or the right person. | Gets answers to simple questions (like appointment times or office hours) instantly, without waiting for an agent. | Frees up human staff to handle more complex clinical or billing issues, improving overall productivity. |
| Automatic Call Distribution (ACD) | Intelligently routes calls to the most qualified agent or department based on the caller's need, language preference, or history. | No more getting bounced from person to person. They reach the right expert on the first try, reducing frustration. | Drastically reduces call transfers and improves first-call resolution rates, a key metric for call center efficiency. |
| EMR/CRM Integration | Automatically identifies the caller and displays their patient record on the agent's screen before the call is answered. | No need to repeat their name, date of birth, or reason for calling every single time. The conversation is personalized from the start. | Agents get immediate context, leading to faster, more personalized conversations and reduced average handle time. |
| AI Voice Agents | Virtual assistants that can handle routine tasks like scheduling, refills, and intake forms 24/7. | Can book appointments or request refills after hours, on weekends, or during peak times without waiting on hold. | Automates high-volume, repetitive tasks, reducing administrative burden and staff burnout while ensuring 24/7 availability. |
These features aren't just bells and whistles; they are fundamental tools designed to eliminate the daily frustrations that plague healthcare communication. Let's dig a little deeper into a few of them to see how they function in a real-world setting.
Systems That Intelligently Guide and Inform
One of the biggest game-changers is the Interactive Voice Response (IVR). Forget those frustrating, robotic phone menus of the past ("Press 1 for appointments, Press 2 for billing…"). Today's IVRs use natural language processing (NLP) to actually understand what a patient wants and get them where they need to go, often without ever talking to a person.
For instance, a patient can call and simply say, "I need to confirm my appointment," and the IVR can check the EMR, verify the details, and read back the time. Done. This keeps your phone lines clear for people with more pressing clinical or financial questions, significantly improving the efficiency of your call handling.
Working right alongside it is the Automatic Call Distribution (ACD) system. This is the traffic cop of your call center. It intelligently sends incoming calls to the right person based on preset rules. A question about a bill? It goes straight to the billing team. A clinical question? It’s routed to the nurse line. This simple logic ensures patients don't get the runaround and that their issue is handled by an expert from the start, boosting patient satisfaction.
Tying It All Together with Your EMR
A huge source of frustration in a traditional clinic is the gap between the phone system and the patient's chart. Agents are often flying blind, forced to ask for the same basic information—name, date of birth, reason for calling—over and over again. This repetitive questioning makes patients feel like just another number.
This is where EMR/CRM integration makes a world of difference. When a patient's number is recognized, the software can instantly pop their entire record onto the agent's screen before they even say "hello."
It’s the difference between asking, "Could you spell your last name for me?" and being able to say, "Hi, Mrs. Smith. I see you’re scheduled with Dr. Allen next Tuesday. Are you calling about that appointment?"
This one capability completely changes the tone of the conversation. It shows the patient you know them, saves precious time for both parties, and lets your team have a much more meaningful and efficient discussion. This level of personalization is a key differentiator in today's healthcare market.
AI Voice Agents: Your 24/7 Front Desk
One of the most powerful advancements is the use of AI-powered voice agents. These aren't clunky chatbots. They are sophisticated digital assistants trained on real healthcare workflows, capable of understanding context, medical terminology, and patient intent with remarkable accuracy.
These AI agents can handle a massive volume of common tasks 24/7, without needing a break or putting anyone on hold. They excel at things like:
- Booking Appointments: Finding and confirming open slots in a provider's schedule across multiple locations or departments.
- Handling Prescription Refills: Securely gathering patient details and queuing up refill requests in the EMR, following all necessary protocols.
- Starting Prior Authorizations: Collecting all the initial information needed to kick off a prior auth, saving your clinical team hours of administrative paperwork.
By letting AI handle these predictable, high-frequency calls, you guarantee that no patient call is ever missed, even in the middle of the night or on a holiday. More importantly, it frees up your skilled human staff to focus on patients with complex medical needs or urgent situations. They shift from being call operators to true patient care coordinators. If you're interested in the technology behind this, you can learn more about how voice technology in healthcare is reshaping these workflows and driving unprecedented efficiency.
The Tangible Benefits of Upgrading Your Call Center
Switching to modern healthcare call center software isn't just a tech upgrade. It's about getting real, measurable results that make a difference for your patients, your staff, and your practice's financial health. All those features we just covered aren’t just bells and whistles; they directly translate into operational wins and a stronger bottom line.
Think of it like this: your old phone system is a leaky faucet. It gets the job done, kind of, but it wastes resources, frustrates everyone, and requires constant attention. A modern system is more like a smart irrigation network—it delivers exactly what's needed, precisely when it's needed, with zero waste. You're moving from a state of constantly putting out fires to one of proactive, intelligent patient management.
The payoff is obvious: shorter wait times, lower costs, happier staff, and—most importantly—a far better patient experience. These benefits feed into each other, creating a positive cycle where smooth operations lead to satisfied patients, which boosts your practice’s reputation and keeps people coming back. This virtuous cycle is key to long-term growth and sustainability.
Dramatically Reduce Patient Hold Times
One of the first things you'll notice is that patients spend a whole lot less time on hold. This isn't magic; it's the direct result of smart features like Automatic Call Distribution (ACD) and AI voice agents working in tandem.
Instead of every call getting dumped into one long, frustrating queue, the system intelligently routes callers from the very first second. A patient calling to confirm an appointment might get their answer from an AI agent in less than a minute, never even needing to speak to a person. Considering studies show roughly 30% of patients will hang up if they wait longer than a minute, getting these simple calls out of the main queue is a massive victory for patient retention.
This frees up your human agents to focus on patients with more complex clinical or billing questions, getting them to the right expert faster and cutting down the overall call volume. The result is a more responsive and efficient front desk, capable of handling higher call volumes without compromising service quality.
Lower Administrative Costs and Staff Burnout
Let's be honest, repetitive admin tasks are a huge drain on both your budget and your team's morale. Manually calling to remind patients of appointments, verifying insurance over and over, and handling routine prescription refills eats up countless hours that could be spent on actual patient care.
By automating these high-volume, low-complexity tasks, healthcare call center software tackles operational overhead at its source. This isn't about replacing your staff; it's about shifting their expertise to where it truly adds value—handling complex patient needs and delivering empathetic care.
The cost savings here are significant. When AI agents can handle tasks like prior authorization intake or scheduling, your practice can manage more patient interactions without having to hire more people. This directly reduces labor costs, cuts down on costly errors from manual data entry, and gives your staff the breathing room to focus on the more rewarding, patient-facing parts of their job.
- Fewer Missed Appointments: Automated reminders via text and voice calls are proven to reduce no-show rates, which directly protects your revenue stream and optimizes provider schedules.
- Reduced Staff Turnover: When your team isn't bogged down by monotonous work, job satisfaction goes up. That means lower turnover and fewer recruitment and training headaches.
- Optimized Workflows: Automation ensures critical processes, like insurance verification, happen consistently and correctly, preventing claim denials and billing problems down the road.
Cultivate a Superior Patient Experience
At the end of the day, all these operational fixes point to one goal: creating a better experience for your patients. When someone can call your office and get a fast, accurate, and helpful response, it builds incredible trust and confidence in your practice.
Imagine a patient who needs to reschedule an appointment after hours. Instead of hitting a voicemail and waiting for a callback, they interact with an AI agent that checks the EMR, finds an open slot, and books it for them on the spot. That's the kind of effortless convenience that sets a modern practice apart from the competition.
This seamless communication has a direct impact on patient loyalty and satisfaction scores (like HCAHPS). A smooth process makes patients feel heard and valued, reinforcing the quality of care they receive from your clinical team. It turns your call center from a potential source of frustration into a powerful tool for building lasting patient relationships and driving positive online reviews.
Navigating HIPAA Compliance and Security
In healthcare, patient data isn't just data—it's the most sensitive information you manage. That makes security more than a feature; it's the bedrock of patient trust and legal compliance. When you're looking at healthcare call center software, making sure it meets the strict standards of the Health Insurance Portability and Accountability Act (HIPAA) is an absolute must. Non-compliance is not an option.
Adopting new technology doesn't mean you have to sacrifice security. In fact, the right platform can bolster your compliance efforts in ways older phone systems simply can't. A truly HIPAA-compliant solution is designed from day one to protect Protected Health Information (PHI) at every point of contact, from the initial phone call to the final follow-up message.
Built-In Safeguards for Patient Data
Think of HIPAA-compliant software as a digital vault for your patient communications. It's engineered with layers of defense to keep every interaction secure, whether it’s a quick appointment reminder or a sensitive clinical discussion. These safeguards are not optional add-ons; they are core components of the system architecture.
These platforms build security right into their core. This approach turns compliance from a manual, error-prone checklist into an automated, continuous process. It’s a huge step in protecting your practice from costly data breaches and violations that could tarnish your reputation and result in significant financial penalties.
The guiding principle is simple: protect patient data by default, not as an afterthought. This means every call, message, and file transfer is automatically shielded by safeguards working behind the scenes, ensuring that security is always on.
To make this happen, compliant software relies on a few key security measures that create a secure environment for all communications. These are non-negotiable features for any healthcare organization.
- End-to-End Encryption: All voice and digital communications are encrypted the moment they're sent and only decrypted when they arrive. This makes the information unreadable to anyone who might try to intercept it, both in transit and at rest on servers.
- Strict Access Controls: You get to decide exactly who can see what. With role-based access, a billing coordinator won't be able to access a patient's clinical notes unless you specifically grant them permission. This principle of least privilege is a cornerstone of HIPAA compliance.
- Detailed Audit Logs: Every single action within the system is recorded. This creates a permanent, unchangeable trail of who accessed patient data, what they did, and when they did it—something essential for any compliance audit or security investigation.
Strengthening Your Compliance Posture
These security protocols aren’t just about ticking boxes on a form. They help create a culture of security in your organization and give patients peace of mind that their private health information is in good hands. By automating critical security tasks, the software also minimizes the risk of human error, which is one of the leading causes of data breaches.
Of course, technology is only part of the equation. Ongoing team education is vital. To keep your compliance sharp, it’s a good idea to use resources like a HIPAA training video guide to ensure everyone understands their responsibilities and the latest security best practices.
Ultimately, a secure platform is a trust-building tool. When patients feel confident their data is protected, they're more likely to engage with your practice and build a lasting relationship. For a closer look at the specifics, feel free to use our complete https://www.simbie.ai/hipaa-compliance-checklist/ for a deeper dive into the technical and administrative safeguards you should look for.
How to Choose the Right Software for Your Practice
Picking the right healthcare call center software is a huge decision. It's not just another piece of tech; it will directly shape your patient experience and daily operations for years. With so many options out there, it’s easy to get bogged down in feature lists and technical jargon.
The secret is to look past the flashy marketing and focus on what your practice actually needs to run better. Think of it like buying a new clinical tool. You wouldn't choose a scalpel based on its handle color—you'd look at its precision, its reliability, and how it performs for your specific procedures. Your software choice should be just as strategic and evidence-based.
Start With Your Core Needs
Before you even book a single demo, take a step back and map out your biggest headaches and goals. What problems are you trying to solve? Are patients complaining about hold times? Is your staff overwhelmed with manual tasks? A clear picture of your needs will guide you through the entire selection process and prevent you from investing in a solution that doesn't address your core challenges.
Here are the must-ask questions to get you started:
- EMR Integration: This is a deal-breaker. Does the software play nicely with your existing Electronic Medical Record (EMR) system? If it doesn’t offer deep, bi-directional integration, your team will be stuck flipping between screens, which completely defeats the purpose of an integrated system.
- Scalability and Flexibility: Can the platform grow with your practice? A system that works for five agents today should work just as well for fifty down the road. Cloud-based options are usually the best bet here, as they let you add or remove users easily without major hardware investments.
- HIPAA Compliance: Is the vendor truly HIPAA compliant, and will they sign a Business Associate Agreement (BAA)? Don't just take their word for it. Ask for their compliance documentation, details on their encryption, data center security, and other measures they take to protect patient data.
- Dedicated Healthcare Focus: Was this software built from the ground up for healthcare, or is it a generic tool with a "healthcare" sticker slapped on it? Solutions designed for our industry understand specific workflows like prior authorizations, prescription refills, and patient triage in a way a general tool never will.
General vs. Healthcare-Specific Call Center Software
It's tempting to go with a generic call center solution—they often look cheaper or simpler at first glance. But this is a classic trap. Healthcare has unique, high-stakes demands regarding compliance, integration, and patient privacy that one-size-fits-all platforms just can't handle.
Here’s a quick breakdown of why going industry-specific matters so much.
| Consideration | General Call Center Software | Healthcare Call Center Software |
|---|---|---|
| Compliance | Offers basic security features; not designed for HIPAA or the complexities of PHI. A BAA may not be offered. | Comes with built-in HIPAA compliance, strong encryption, audit logs, and a willingness to sign a BAA. |
| Integrations | Connects to general CRMs like Salesforce. EMR integration is rare and often custom-built and costly. | Designed for deep, two-way integration with EMRs (Epic, Cerner, etc.) out of the box. |
| Workflows | Handles sales, support tickets, and general inquiries. Lacks understanding of clinical processes. | Includes pre-built workflows for appointments, triage, prescription refills, and prior authorizations. |
| Terminology | Uses standard business language in its interface and analytics. | Understands and uses specific medical and insurance terminology, providing more relevant insights. |
A key part of setting up your call center is the underlying phone service. When looking for a system, you'll want to ensure it works well with the best VoIP service for business to guarantee call quality and reliability, as poor audio can undermine the entire patient experience.
Evaluating Vendors and Making a Smart Investment
Once you have a short list of vendors, it's time to do your homework. The market is overwhelmingly moving toward flexible, cloud-based systems for a reason. North America currently leads the global contact center software market with a 37% share, and a lot of that is driven by the healthcare sector. In fact, cloud deployments now hold 61.7% of the market, with healthcare and life sciences usage projected to grow at a 13.5% CAGR. This shows a clear industry shift toward more agile and secure platforms. You can discover more about these market trends to get a feel for the landscape.
Your goal is to find a partner, not just a product. A vendor who understands healthcare will provide better support and develop features that solve your real-world problems. They will be an extension of your team, not just a software supplier.
When you get to the demo stage, insist on seeing your specific use cases in action. Don't let them give you a generic sales pitch. Ask them to show you exactly how their software handles your most frequent patient interactions, from scheduling a new patient to processing a refill request.
Finally, ask for references. Talk to practices similar in size and specialty to yours. Getting their honest feedback on performance, implementation, support, and reliability is the best way to ensure you're making an investment that will truly empower your practice and deliver a strong return.
Your Implementation and Integration Roadmap
Bringing new healthcare call center software into your practice can feel like a massive project, but it doesn't have to be a headache. A successful launch isn't about flipping a switch and hoping for the best; it's a carefully planned process. With the right roadmap, you can make a smooth transition that minimizes disruption and starts delivering value from day one.
Think of it like preparing a patient for surgery. You’d never proceed without a clear plan, pre-op checks, and a post-op recovery strategy. In the same way, a structured implementation ensures every detail is handled correctly, setting your team up for success and helping you sidestep common pitfalls that can derail technology projects.
Phase 1: Define Your Goals and Assemble the Team
First things first: get crystal clear on what you’re trying to accomplish. Are you aiming to slash patient hold times by 30%? Do you need to automate appointment scheduling to free up your front-desk staff? Pinpointing specific, measurable goals will guide every single decision you make from here on out and allow you to measure the project's success.
Once your objectives are clear, pull together your project team. This core group should include stakeholders from various departments to ensure all perspectives are considered.
- A Project Lead: The person who owns the timeline, coordinates with the vendor, and keeps the train on the tracks.
- An IT Specialist: Your go-to for all the technical nuts and bolts of the rollout, including network readiness and EMR integration.
- Clinical and Administrative Champions: Staff members who will be in the software every day and can champion its value to their peers, provide real-world feedback, and assist with training.
Phase 2: Plan Your Technical Integration
This is where the rubber meets the road. Your new software has to talk to your existing systems without a hitch, especially your Electronic Medical Record (EMR). A clumsy integration can create more problems than it solves, leaving you with data logjams, inaccurate patient information, and a frustrated team.
The most common roadblock in any software implementation is a failed or incomplete EMR integration. Rigorous testing isn't optional—it is the single most important step to ensure patient data flows correctly and securely between systems.
Work hand-in-hand with your software vendor to map out the entire integration process. This means configuring the software, migrating any necessary patient data, and, most importantly, testing everything thoroughly. You need to run through real-world scenarios—like booking a complex appointment, pulling up a detailed patient record, or updating insurance information—to iron out any kinks before you go live. For practices looking to master this critical step, understanding the nuances of a successful EMR system integration is essential.
Phase 3: Manage Change and Train Your Staff
Great technology is useless if nobody uses it right. Overlooking the human side of this change is a classic mistake that can doom even the best software. Your team needs to understand not just how to use the new tools, but why you’re making the switch in the first place. Communicate the benefits clearly: less busywork, fewer frustrating phone calls, and more time to actually focus on patient care.
Create a training plan that’s tailored to different roles. A billing specialist needs different skills than a clinical coordinator. Mix it up with live workshops, short videos they can watch anytime, and handy quick-reference guides to suit how different people learn best. Empowering your "champions" to act as peer trainers can also be highly effective.
Finally, consider a phased rollout instead of a big-bang launch. Start with one department or a small pilot group. This approach lets you gather real feedback, fix any unexpected issues, and build some positive momentum before deploying the software across the entire organization. It turns a daunting project into a series of manageable, successful steps, increasing the likelihood of long-term adoption and success.
Got Questions? We’ve Got Answers.
Diving into healthcare call center software can feel a bit overwhelming. There's a lot to consider, from technical specifications to compliance requirements. We've pulled together answers to some of the most common questions we hear from practices just like yours to help you get the clarity you need to make an informed decision.
How Does This Software Actually Talk to Our EMR?
This is the big one, and thankfully, the answer is simpler than you might think. It all comes down to something called an API, or Application Programming Interface.
Think of an API as a universal translator or a secure pipeline between your call center software and your EMR. Modern platforms are built with robust APIs designed to connect seamlessly with major EMR systems like Epic, Cerner, or Athenahealth.
This connection is a two-way street. When a patient calls, their chart information is instantly pulled up for the agent. When an appointment is booked through the call center software, that detail is pushed right back into the EMR in real time. No more toggling between screens or manual data entry—just one unified, up-to-date view of the patient across all systems.
Can We Trust the Cloud with Sensitive Patient Data?
It’s a fair question, given the sensitivity of health information. The short answer? Yes, absolutely. In fact, for most practices, a reputable, HIPAA-compliant cloud platform offers far more security than they could ever build and maintain on their own.
It's a common myth that on-site servers are inherently safer. The reality is that top-tier cloud vendors live and breathe security; their entire business model depends on it. They invest millions in infrastructure and expertise that would be prohibitive for a single practice.
For these platforms, security isn't just a feature—it's the bedrock. They use multi-layered encryption (both for data in transit and at rest), operate out of physically secure data centers with round-the-clock monitoring, and enforce strict access controls.
These vendors also undergo constant, rigorous audits (like SOC 2) to prove their compliance. They have entire teams of cybersecurity experts dedicated to fending off threats, ensuring that Protected Health Information (PHI) is locked down tight against unauthorized access.
What Kind of ROI Can We Realistically Expect?
Thinking about return on investment (ROI) means looking beyond the sticker price. The true value comes from the domino effect of efficiencies you'll gain and the direct impact on your bottom line. It's about calculating the cost of inaction versus the benefits of optimization.
To build your business case, start by zeroing in on a few key metrics you can actually measure:
- Fewer Hang-Ups: Track the drop in your call abandonment rate. Every patient who stays on the line is a potential appointment saved and revenue captured.
- Reduced Admin Workload: How many staff hours are spent on manual reminders, intake forms, or insurance checks? Automating these tasks frees up your team for higher-value, patient-facing work.
- Lower No-Show Rates: Calculate the revenue recaptured by cutting down on missed appointments. This is often one of the quickest and most significant wins, directly impacting provider productivity.
- More Productive Agents: Look at metrics like average handle time and first-call resolution. When agents have the information they need at their fingertips, they can resolve patient needs faster and handle more calls each day.
When you start adding up the time saved, revenue protected, and improved staff retention, the ROI often becomes crystal clear, sometimes in less than a year. The investment pays for itself not just in cost savings, but in building a more efficient, patient-friendly practice.
Ready to see how AI can take these administrative burdens off your plate and improve the patient experience? Simbie AI offers a clinically-trained voice AI platform that works with your EMR, gets rid of hold times, and has been shown to cut overhead by up to 60%.