In the rapidly evolving healthcare landscape, artificial intelligence is moving beyond the experimental phase. As Dr. Geogy Vennikandam, CEO and Physician Leader, recently shared, AI is no longer just a series of pilot projects—it is becoming core infrastructure. At GI Partners of Illinois, this shift is driving a new era of operational excellence, where AI is embedded into everyday workflows to enhance the human touch rather than replace it.
One of the most critical components of this tech-forward strategy is the transformation of patient access. By partnering with Simbie AI, GI Partners of Illinois has successfully integrated AI-powered virtual call center technology to solve one of the most persistent challenges in independent practice: ensuring patients can connect with their care providers seamlessly and efficiently.
Redefining the Patient Experience
The integration of Simbie AI into the practice’s operations has delivered immediate and measurable gains in how patients interact with the group. By treating AI as a foundational element of their infrastructure, GI Partners of Illinois has achieved several key highlights in patient access:
| Strategic Focus | Implementation with Simbie AI | Operational Impact |
| 24/7 Connectivity | AI-powered virtual call center technology | Patients can connect and schedule appointments at any time, day or night. |
| EHR integration | Real-time synchronization with existing systems | Seamless scheduling and data management without manual intervention. |
| Administrative Efficiency | Reducing burden without increasing overhead | Allows the team to focus on high-value patient care instead of phone logistics. |
Enhancing the Human Connection
A central theme of Dr. Vennikandam’s leadership is the belief that thoughtful AI adoption should support, not substitute, the people within the organization. “AI isn’t replacing the human touch—it’s enhancing it,” he noted . By automating the “low-hanging fruit” of patient scheduling and call management, the practice is able to remain nimble and attract talent who want to work in a tech-forward, people-focused environment.
For independent practices, being able to innovate at speed is a significant competitive advantage. By making AI its growth engine, GI Partners of Illinois is demonstrating what intentional AI adoption looks like in a real-world setting—redefining operational excellence while keeping the patient-physician relationship at the center of everything they do. Read the full article here